Research Coordinator, Associate

athenahealth • Belfast, ME

28d

About The Position

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are seeking an experienced and proactive Research Coordinator Associate to join our Research Operations team in the Product division at athenahealth. In this role, you will support product development by recruiting research participants for a variety of user research studies. Working closely with product teams, User Experience designers, and researchers, you will help teams connect with end-users and develop innovative ways to improve how we support research. About the Team Our Research Operations team helps designers and product teams at athenahealth connect quickly and easily with users for quality research. Research Coordinators play an essential role in speeding innovation by managing participant recruitment and supporting research studies. We welcome candidates passionate about making a difference in healthcare and who enjoy working in a fast-moving, collaborative team environment. Who you are You are an effective communicator and collaborator who remains calm and approachable even under tight deadlines and shifting priorities. You skillfully balance the needs of multiple stakeholders and build strong relationships across teams and external partners, including clients and customer success leaders. You communicate clearly, concisely, and accurately, helping to keep everyone aligned. You take full ownership of your work and projects, demonstrating accountability and follow-through. You are naturally curious and innovative, always looking for ways to improve processes and solve challenges creatively. As a dependable team player, you support your colleagues and share knowledge generously. You approach your work with empathy and professionalism, representing athenahealth with integrity and care. You serve as a trusted partner to researchers, designers, product teams, and clients alike. You thrive in fast-paced environments where you adapt to change, anticipate needs, and contribute to athenahealth’s mission to transform healthcare through effective user research.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 2-3 years of experience managing research participant recruitment, scheduling, or complex coordination projects in research, product development, or related areas.
• Strong oral and written communication skills, fluent in English, with proven ability to communicate effectively with diverse stakeholders.
• Reliable and accountable for completing tasks and delivering quality work.
• Experience building and managing relationships with clients, stakeholders, or user groups.

Nice To Haves

• Familiarity with research recruitment tools, survey platforms, or participant management systems is preferred.
• Knowledge or experience with user research, user-centered design, or product development is preferred.
• Able to thrive in a fast-paced, collaborative environment that values innovation, empathy, and teamwork.
• Comfortable adopting new technologies and tools to improve recruitment and research processes.

Responsibilities

• Build and maintain engaged, diverse participant panels for qualitative and quantitative research activities.
• Build and maintain relationships with internal teams and external professional groups to connect with more end-users and establish more effective recruitment channels.
• Anticipate and balance the needs of different teams, communicating clearly and managing details to keep research activities running smoothly.
• Manage research participant scheduling, communication, and incentives—using our research and scheduling tools.
• Create and maintain screener surveys and participant lists to recruit eligible research participants quickly.
• Lead efforts to improve recruitment by testing new ideas, such as pre-scheduling participants and refining outreach campaigns.
• Serve as a role model in collaboration, communication, and accountability by supporting team goals and sharing best practices with peers and junior members.
• Track recruitment progress and adjust plans to meet deadlines and participant needs.

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility.
• While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
• With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees