Research Business Program Manager

Cancer Specialists LLC•Jacksonville, FL

9h•Onsite

About The Position

Cancer Specialists of North Florida is recruiting for an experienced Research Business Program Manager for our busy Research Department. The Research Business Program Manager will be responsible for executing key deliverables by utilizing innovative tactics, processes, tools, systems, and strategies to ensure research program efficiency, quality, and compliance is maintained. The Research Business Program Manager will work closely with the Clinical Research Director and Clinical Research Manager on process improvement and quality assurance, training of department staff, and adherence to clinical trial protocols. The Research Program Manager will also assist with research billing activities to ensure adherence to clinical trial budgets and contracts. Essential duties and responsibilities include the following: Operational Management & Execution Work closely with the Director of Clinical Research to standardize and optimize research operations across all trials, ensuring consistent execution, reduced variability, and scalable workflows as the portfolio grows. Proactively identify operational inefficiencies, performance gaps, and compliance risks; design, implement, and sustain process improvements that measurably improve startup timelines, enrollment throughput, and data quality. Develop, maintain, and continuously refine enterprise-level tracking systems that provide real-time visibility into: 1. Trial enrollment and accrual performance 2. Physician participation and engagement trends 3. Research staff workload, capacity, and utilization Establish and enforce quality benchmarks and operational standards that align with GCP, sponsor expectations, and organizational performance goals. Quality Assurance, Compliance & Audit Readiness Own the development and maintenance of QA-focused Standard Operating Procedures (SOPs), ensuring they are current, practical, and embedded into daily operations. Ensure all research activities are always inspection-ready, with clear documentation, traceability, and staff accountability. Serve as the operational lead for addressing audit and monitoring findings, maintaining continuous communication with leadership, staff, and external stakeholders until closure. Financial & Billing Alignment Partner with the billing and finance teams to ensure accurate, timely, and compliant research billing, minimizing financial risk and revenue leakage. Oversee research operational processes related to administrative and patient milestone tracking Identify and escalate billing or cost-related risks early, ensuring alignment between study budgets, services rendered, and revenue capture. Support leadership with transparent, auditable documentation related to research billing and cost accountability. Team Leadership & Staff Enablement Serve as the primary operational authority for research staff regarding trial documentation standards, data integrity expectations, and system use. Ensure timely and accurate data entry, query resolution, and monitoring readiness across all studies. Establish clear expectations, tools, and accountability structures that enable staff to meet performance and quality benchmarks. Support onboarding, training, and ongoing competency development for data and QA-focused team members, ensuring consistent execution regardless of study complexity. Act as a stabilizing operational presence, reducing rework, confusion, and staff burnout through clarity and structure. Study Start-Up, Systems & Documentation Own the development and maintenance of EMR-integrated research workflows, ensuring study-specific order sets, care plans, and documentation are accurate, standardized, and provider-friendly. Ensure consistency and integrity of source documentation standards across trials, providers, and staff. Support study start-up activities by validating operational readiness, documentation completeness, and system integration prior to activation. Partner in clinical trial budget review to identify operational or documentation risks that could impact billing, compliance, or execution.

Requirements

Bachelor’s degree and 4+ years of experience in working with complex clinical trials from a site, sponsor, or CRO perspective with a preferred focus on oncology and/or hematology
2+ years project and/or vendor management experience
Data Quality Assurance (QA)/auditing experience is a plus

Nice To Haves

CCRP, preferred

Responsibilities

Work closely with the Director of Clinical Research to standardize and optimize research operations across all trials
Proactively identify operational inefficiencies, performance gaps, and compliance risks
Design, implement, and sustain process improvements that measurably improve startup timelines, enrollment throughput, and data quality
Develop, maintain, and continuously refine enterprise-level tracking systems that provide real-time visibility into trial enrollment and accrual performance, physician participation and engagement trends, and research staff workload, capacity, and utilization
Establish and enforce quality benchmarks and operational standards that align with GCP, sponsor expectations, and organizational performance goals
Own the development and maintenance of QA-focused Standard Operating Procedures (SOPs)
Ensure all research activities are always inspection-ready, with clear documentation, traceability, and staff accountability
Serve as the operational lead for addressing audit and monitoring findings
Partner with the billing and finance teams to ensure accurate, timely, and compliant research billing
Oversee research operational processes related to administrative and patient milestone tracking
Identify and escalate billing or cost-related risks early
Support leadership with transparent, auditable documentation related to research billing and cost accountability
Serve as the primary operational authority for research staff regarding trial documentation standards, data integrity expectations, and system use
Ensure timely and accurate data entry, query resolution, and monitoring readiness across all studies
Establish clear expectations, tools, and accountability structures that enable staff to meet performance and quality benchmarks
Support onboarding, training, and ongoing competency development for data and QA-focused team members
Act as a stabilizing operational presence, reducing rework, confusion, and staff burnout through clarity and structure
Own the development and maintenance of EMR-integrated research workflows
Ensure consistency and integrity of source documentation standards across trials, providers, and staff
Support study start-up activities by validating operational readiness, documentation completeness, and system integration prior to activation
Partner in clinical trial budget review to identify operational or documentation risks that could impact billing, compliance, or execution