Business Program Manager

Microsoft

13h

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Hiring dedicated headcount for the Usage Excellence team is a revenue‑protecting, margin‑improving, and growth‑enabling investment that directly accelerates Copilot Chat and Agent adoption, reduces downstream delivery and support costs, and increases deal velocity and expansion confidence. Without focused Usage Excellence capacity, we risk stalled adoption, inflated discounting, weak renewal posture, and under‑realization of the Copilot value story. Usage Excellence headcount directly supports E3/E5 foundation health, which is a prerequisite for landing Copilot as the UI for AI.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice To Haves

• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.

Responsibilities

• The Usage Excellence Lead is accountable for driving sustained adoption and measurable usage of Copilot Chat, Copilot Agents, and core M365 capabilities through strong business process management and execution rigor.
• The role ensures usage is operationalized, governed, and scaled through clear processes and disciplined Rhythms of Business (ROBs), enabling predictable outcomes and value realization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level