Research and Innovation Operations Manager

ACS•Washington, DC

14h•$84,000 - $105,000•Onsite

About The Position

Oversee and maintain user access to research and innovation platforms, ensuring compliance and smooth functionality. Coordinate recruitment efforts for surveys, interviews, and other research activities, including outreach and scheduling. Provide editorial review and quality assurance for research outputs, reports, and communications materials. Design and manage the “Insights Hub” to centralize research findings, ensuring accessibility and reducing information silos. Develop and implement communication plans to share research insights across the organization. Collaborate with the R&I Director to design, monitor, and update department strategies and work plans, and organize department meetings to ensure timely follow-up on action items. Maintain communication with internal and external stakeholders, ensuring alignment and timely updates on research initiatives. Track progress on initiatives, prepare status reports, and maintain accurate documentation for decision-making and accountability. Identify and implement operational efficiencies to enhance R&I workflows. This role is based in our Washington, D.C. office. A reasonable rate of compensation for this position is between $84,000-$105,000 per year. ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location. Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.

Responsibilities

Oversee and maintain user access to research and innovation platforms
Coordinate recruitment efforts for surveys, interviews, and other research activities
Provide editorial review and quality assurance for research outputs, reports, and communications materials
Design and manage the “Insights Hub” to centralize research findings
Develop and implement communication plans to share research insights across the organization
Collaborate with the R&I Director to design, monitor, and update department strategies and work plans
Organize department meetings to ensure timely follow-up on action items
Maintain communication with internal and external stakeholders
Track progress on initiatives, prepare status reports, and maintain accurate documentation
Identify and implement operational efficiencies to enhance R&I workflows