Rescue Partner Program Specialist

Arizona Humane Society • Phoenix, AZ

2d • Onsite

About The Position

The Rescue Partner Program Specialist plays a vital role in the daily operations of our Rescue and Transport Programs, supporting lifesaving efforts through initiatives such as the Rescue Partners Program, Working Cat Program, Project Reachout, Community Cat Program, and Transport Team. This role is responsible for coordinating animal transfers, communicating with rescue partners and community members, maintaining accurate records, and ensuring animals safely move between shelter locations and off site partners. The ideal candidate thrives in a fast-paced, mission-driven environment and brings a collaborative, compassionate approach to their work. You'll build and maintain strong relationships with rescue partners, outreach organizations, clients, and internal teams while providing exceptional customer service. Responsibilities include transporting animals, supporting medical and intake processes, managing program data, and assisting with special projects as needed. All in service of helping animals receive the care and second chances they deserve.

Requirements

• High school diploma OR GED
• Must be 21 years old
• Minimum of two years' experience in providing exemplary customer service
• Familiarity with cash handling operations is required
• Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer
• Proficiency with multiple social media platforms, i.e. Facebook, Twitter, Instagram
• Must be able to operate in a fast paced and at times stressful environment
• Must be able to handle animals in all conditions
• Excellent interpersonal, conflict resolution and customer service skills required
• Must demonstrate excellent oral, written and public speaking skills
• Regular attendance
• Access to reliable transportation
• Must be able to hear above the sound of the animals and be able to speak clearly and communicate well with employees and the public

Nice To Haves

• Previous experience in veterinary field preferred
• Ability to perform health checks, TPR exams and vaccinations preferred
• Experience in working with difficult or combative customers a plus

Responsibilities

• Coordinating animal transfers
• Communicating with rescue partners and community members
• Maintaining accurate records
• Ensuring animals safely move between shelter locations and off site partners
• Building and maintaining strong relationships with rescue partners, outreach organizations, clients, and internal teams
• Providing exceptional customer service
• Transporting animals
• Supporting medical and intake processes
• Managing program data
• Assisting with special projects as needed

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees