There are so many important jobs that go into providing the very best health care. Jobs that patients may never notice but could be critical to their care. This is one of those jobs. Our IS Request Fulfillment Coordinator oversees and optimizes the complete lifecycle of service request handling within the IT Service Management framework, including activities related to service fulfilment and catalogue management. It’s the sort of job that needs a detailed eye and a knack for problem solving. Project Management and Business Analyst experience preferred Monday-Friday. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Partner with Service Owners to identify the requirements for Franciscan application functionality and workflow. Participate in and facilitate application workflow design and system build. Collaborate with onshore/offshore developers. Minor build as appropriate. Identify and respond to complex changes in service offerings and processes. Provide solutions while allowing for innovation. Identify the criteria needed for service requests fulfillment, and coordinate/organize all resources (technical and business teams) required to process requests. Work as a liaison for the service transition team and guides the organization on delivering changes into the service structure. Regularly coordinate with Service Owners to suggest improvements to system use and processes. Advocate for improvements through the integrated service management approach. Identify service gaps, errors, and changes that could introduce quality inefficiencies and pose a potential risk to the organization through testing. Validate request records for completeness and accuracy. Submit requests for a final quality control checkpoint, which includes findings of the requests fulfillment process for future reference.