Representative, Sales & Retention

Ezee Fiber•Houston, TX

About The Position

Ezee Fiber is looking for a dynamic and customer-focused Customer Representative, Sales and Retention, to join our high-energy team. In this role, you will handle both inbound and outbound sales and retention efforts, assisting new and existing customers with their internet service needs.

Requirements

High school diploma or equivalent, one-to-three years of proven experience in sales or customer service experience (preferably in a contact center or telecommunications environment).
Strong persuasion and negotiation skills, with the ability to confidently handle objections and close sales.
Excellent communication skills, both verbal and written, to effectively engage with customers.
Ability to build rapport quickly and create a positive customer experience.
Problem-solving skills to address customer concerns and retain existing customers.
Comfortable with outbound sales calls and working in a goal-driven environment.
Basic computer proficiency, including CRM systems and call center software.
Ability to multitask and stay organized in a fast-paced setting.
A team-oriented attitude with a willingness to collaborate across departments.

Responsibilities

Outbound dialing to prospective customers, introducing them to Ezee Fiber services and converting leads into new sales.
Handling inbound sales and retention calls, assisting existing customers with service inquiries, upselling additional products, and ensuring a seamless customer experience.
Engage with customers to build trust and establish long-term relationships.
Identifying customer needs and offer solutions to ensure satisfaction and loyalty.
Collaborating with the contact center, marketing, and other departments to drive business growth and support the business goals.
Educate customers on Ezee Fiber’s high-speed fiber internet and available service options.
Meet or exceed sales and retention targets through effective communication and problem-solving.
Other duties as required.