Supplier Retention Representative

AvidXchange • Charlotte, NC

21h • Hybrid

About The Position

As a Supplier Retention Representative , you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

Requirements

• 1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus)
• Strong verbal and written communication skills with the ability to explain complex concepts clearly
• High attention to detail, organization, and accuracy
• Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce
• Self-motivated and disciplined, able to manage tasks independently
• Strong problem-solving abilities and creative thinking when resolving supplier issues
• Proven ability to build and maintain strong supplier relationships
• Analytical mindset with the ability to interpret data and trends
• Adaptability to evolving processes and tools
• Comfortable presenting solutions and ideas to suppliers or internal teams

Responsibilities

• Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner
• Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines
• Engage in consultative sales practices to enhance retention and identify revenue opportunities
• Identify emerging trends and insights based on supplier interactions and communicate them to the business
• Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions
• Partner with internal teams to support supplier-facing initiatives and identify process improvements
• Manage low-dollar spend accounts ranging from $0 to $500,000

Benefits

• AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup.
• We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options.
• 18 days PTO
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange
• Discounts on Pet, Home, and Auto insurance
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250
• Hybrid Workplace Flexibility
• Free parking
• Fully granted from beginning of year, pro-rated if hired mid-year
• Must be full-time for at least 3 months
• Must be full-time for at least one year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed