Supplier Retention Representative

AvidXchange, Inc.•Charlotte, NC

2d•Hybrid

About The Position

As a Supplier Retention Representative, you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences. What You’ll Do Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines Engage in consultative sales practices to enhance retention and identify revenue opportunities Identify emerging trends and insights based on supplier interactions and communicate them to the business Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions Partner with internal teams to support supplier-facing initiatives and identify process improvements Manage low-dollar spend accounts ranging from $0 to $500,000 What We’re Looking For 1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus) Strong verbal and written communication skills with the ability to explain complex concepts clearly High attention to detail, organization, and accuracy Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce Self-motivated and disciplined, able to manage tasks independently Strong problem-solving abilities and creative thinking when resolving supplier issues Proven ability to build and maintain strong supplier relationships Analytical mindset with the ability to interpret data and trends Adaptability to evolving processes and tools Comfortable presenting solutions and ideas to suppliers or internal teams About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. Who you are: A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What you’ll get: AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

Requirements

1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus)
Strong verbal and written communication skills with the ability to explain complex concepts clearly
High attention to detail, organization, and accuracy
Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce
Self-motivated and disciplined, able to manage tasks independently
Strong problem-solving abilities and creative thinking when resolving supplier issues
Proven ability to build and maintain strong supplier relationships
Analytical mindset with the ability to interpret data and trends
Adaptability to evolving processes and tools
Comfortable presenting solutions and ideas to suppliers or internal teams

Responsibilities

Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner
Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines
Engage in consultative sales practices to enhance retention and identify revenue opportunities
Identify emerging trends and insights based on supplier interactions and communicate them to the business
Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions
Partner with internal teams to support supplier-facing initiatives and identify process improvements
Manage low-dollar spend accounts ranging from $0 to $500,000

Benefits

AvidXers enjoy:
18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250
Hybrid Workplace Flexibility
Free parking