Representative - Operations Scheduling & Payroll

United Airlines•Arlington Heights, IL

7h•Onsite

About The Position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. The goal of Dispatch Scheduling is to provide, in a professional manner, operational coverage for United Airlines' Dispatcher positions, while consistently and without bias adhering to contractual rules and FAA regulations. This position assists managers and supervisors by performing advanced administrative activities and functions associated with scheduling, basic payroll, report preparation and wellness adminstration associated with office and personnel functions within the NOC. They work closely with union leadership to provide direction and recommendation for future scheduling forecasting. Collaborate with NOC Training and Standards team to manage qualifications and training needs.

Requirements

High School Diploma or equivalent work experience
2 years in an administrative/scheduling role
Proficient in Microsoft Office; primarily Excel, Word, Outlook and Teams
Strong and positive communication skills
Customer Service oriented
Ability to work with all levels of the organization
Detail oriented
Ability to maintain composure in high volume/high pressure situations
Ability to analyze and report out on data
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Associate or Bachelor Degree
3 years scheduling / supervisory experience; experience working with MARS/eTA or other scheduling tools-software; Airline Experience
Working knowledge of PAFCA agreement and work rules
Data visualization and reporting analytics
Presentation skills

Responsibilities

Ensures daily roster needs are met in an efficient manner
Calls for shift coverage as needed, in compliance with FAA regulations and in accordance with the CBA contractual requirements
Develops and maintains advanced work schedules for NOC functions
Processes overtime needs, shift trades and days off requests in accordance with Dispatcher CBA
Builds and maintains the Dispatch schedules and bid relief and maintains dispatcher’s qualifications
Manages dispatch vacation and holiday schedules and bids
Assists and supports the NOC Scheduling Manager with other duties as necessary
Assists with data analytics and report preparation