Scheduling Operations Coordinator

MultiCare Health System • Tacoma, WA

1d • Onsite

About The Position

MultiCare’s Pulse Heart Institute is a physician-led institute with multi-specialty partnership with Cardiothoracic surgery, vascular and cardiovascular service lines. Their team and state-of-the-art programs create a world-class health care organization and the destination center for cardiac, thoracic, and vascular care with complex structural heart disease and interventions, advanced heart failure service as well as advanced imaging with cutting edge technologies. The Scheduling Operations Coordinator will be collaborating with Cardiothoracic Surgery and Vascular Surgery templates across Puget Sound Region (Auburn, Tacoma, Puyallup, and Olympia). The Scheduling Operations Coordinator partners with leadership to effectively manage scheduling templates and APEX for multiple MHS Partners. This role collaborates with leadership in planning, designing, and modifying existing templates for all locations. The ideal candidate can work collaboratively, complete work independently, demonstrate strong analytical skills, and use good judgment to improve the scheduling process and increase appointment capacity at site(s). The role utilizes Epic, APEX, and Excel in the performance of duties.

Requirements

• Four (4) years or more of experience in a Centralized Call Center setting

Nice To Haves

• Post-high school clerical vocational training or college coursework
• Four (4) years of Epic experience

Responsibilities

• Manages template change requests; evaluates and prioritizes requests, coordinates cross-functional teams, implements changes, conducts testing and quality assurance
• Ensures proper documentation and communicates changes to all affected parties
• Assists with workflow optimization; evaluates scheduling workflows to identify opportunities for optimization and efficiency
• Assists with updating and maintenance of APEX
• Performs administrative duties, and responds to inbound calls when required
• Creates reports to effectively report results to the leadership team
• Ensures effective and prompt communication with customers when service expectations cannot be met

Benefits

• competitive salary
• medical benefits
• dental benefits
• retirement benefits
• paid time off
• Resources and programs designed to help you maintain balance and feel supported in your work and life.
• Professional development
• Supportive leadership
• An environment where caregivers can learn, grow and succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees