Representative Inside Sales

Air Liquide

10d

About The Position

We are seeking an Inside Sales Representative to join our team! This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual! As front line customer service in our retail stores, you will have the opportunity to: At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Recruiter: Deepika Chawla / [email protected] / 780-239-7391

Requirements

2 to 5 years of industry experience, customer service or sales of welding or industrial products preferred
Knowledge of welding processes and products is an asset but not mandatory
Knowledge of computer systems including Google Suites, Servitrax, Oracle, SAP, CRM's such as SalesForce, etc. Training to be provided.
Class 5 license
A positive attitude and customer service focus
Forklift experience would be an asset as well
Ability to lift 50lbs

Responsibilities

Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs.
Answers technical questions.
Receives and processes customer orders (phone, email in, fax, etc)
Prepares quotations and standard tender requests.
Provides support to the local account executives for back-office activities.
Performs phone “cold-calls” for network customers and “blitz” in some market segments.
Does post-sales follow-up to ensure customer satisfaction
Organizes the display of products in the store
Identifies and respects our commitment to our customers and ensures that deliveries are made in time.
Process and confirm delivery slips.
Communicates with the logistics team to ensure cylinder replenishing.
Use your welding knowledge and experience to deliver products to our customers, and help them find the right supplies for their projects and business needs
Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers.
Learn how to track orders/cylinders and expand your knowledge in logistics
Follow ALC's safety policies diligently
Work in a clean and organized environment by maintaining our product displays
Get to know our customer base both on the front line and making deliveries, learn about our products and mentor from our Outside Sales Team and Managers to grow your advancement opportunities!
On call rotation with the local team to assist after hour customer needs.