Representative - Inflight Crew Resources Administration

United Airlines•Chicago, IL

1d•Hybrid

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Job overview and responsibilities Responsible for providing service center support to flight attendants. Flight Attendant Administrative Support – Provides service center telephone support to flight attendants by furnishing information, resolving problems, and coordinating personnel and related business issues and/or processes Mains familiarity with collective bargaining agreement, company and division practices and policies concerning crew schedule adjustments, personal or medical leaves, and other subjects to effectively process needs and/or requests Monitor/Audit vendor services Vendor site visits This position is hybrid, located at Willis.

Requirements

High school diploma or GED
Experience in a service center support environment
Proficient in using desktop computer systems
Strong technical writing and communication skills
International travel
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelors Degree
Experience in Inflight Division
Proficient in Microsoft Excel
Familiarity with collective bargaining agreement

Responsibilities

Providing service center support to flight attendants.
Flight Attendant Administrative Support – Provides service center telephone support to flight attendants by furnishing information, resolving problems, and coordinating personnel and related business issues and/or processes
Maintains familiarity with collective bargaining agreement, company and division practices and policies concerning crew schedule adjustments, personal or medical leaves, and other subjects to effectively process needs and/or requests
Monitor/Audit vendor services
Vendor site visits