Representative, Human Resources

Ross Stores

2d•$23 - $32•Remote

About The Position

Human Resource Representative serves as a point of contact for HR Services, Talent Acquisition coordination, and the primary contact to evaluate criminal convictions in the background check process and provide hiring recommendations to the appropriate hiring manager. Supports Ross Stores Inc.’s background check screening process and is responsible for researching and executing quality evaluation and resolution of “needs review” background checks in compliance with applicable laws and company procedures. The HR Services Representative is responsible for receiving, routing, and responding to calls from store management, field leaders, corporate and distribution centers on matters related, but not limited to: support of the recruiting and onboarding process; assist with locating HR policies and procedures; provide guidance on basic policies and procedures, working closely with various other support functions to resolve matters; collects and disseminates information quickly, clearly and accurately to the appropriate workgroup through the case management system; identify and immediate escalate critical matters; identify priorities and problems requiring action and facilitating communication for timely responses. The Human Resources Services Representative partners with their Manager to regularly review performance in delivering high-level customer service. The base pay range for this role is $23.08 – $31.73. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Requirements

Bachelor’s Degree or higher preferred
1-3 years administrative experience
MS Office skills, including Word and Excel
Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity
Attention to detail
Ability to handle confidential and sensitive information with discretion
Ability to meet or exceed established service level expectations
Ability to apply general rules to specific problems to produce answers

Responsibilities

Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
Provides support to our internal staffing and human resources systems from the initial creation of the requisition, tracking of activity and the final offer processes. Responsibilities include posting jobs on various websites, coordinating and scheduling phone and in-person interviews, administration of temporary staffing programs, & administration of the Associate Referral Award program. Coordination of new hire on- boarding processes such as background checks and relocation.
Receives large volume of incoming calls from various levels of associates, responding to routine inquires following established procedures including but not limited to; payroll, benefit, and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.
Collects and disseminates information to designated workgroups from clients calling a general HR phone number. Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller.
Logs all inquiries into a case management system used by the Company, recording and maintaining call history and outcomes.
Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.
Track and report on workload & customer service requests.
Responsible for all aspects of assigned background screening adjudications for all business units, including: o Validating applicant and associate credentials o Performing an individualized assessment in compliance with legal guidance to evaluate the candidate’s suitability for hire or promotion o Researching candidate qualifications/eligibility by contacting applicants and outside entities such as educational institutions, courts, and other third parties for information o Determining whether the background check should be passed or failed o Partnering and advising clients of outcomes based on results of background screening
Works directly with our background check vendor and vendor system to accurately track the status of background check adjudication, log final resolutions, and ensure service level agreements/vendor performance metrics are met.
Acts as a liaison between the legal department, HR, and the background check vendor to resolve issues and refine processes.
Responsible for accurate data entry of all background checks in HR Case Management System and accurate reporting of results.
Interfaces with managers, supervisors, and recruiters to interpret and report background check results.
Develops solid knowledge of current background check laws; drafts customized letters and follow process flows as required.
Performs special projects and other duties as assigned.