Representative, BPS Derivatives Operations

FIS Global•Jacksonville, FL

10h•Hybrid

About The Position

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? As a Managed Service Operations Analyst, you play a key role in enhancing the quality and efficiency of our daily operations, strengthening our control environment, and elevating the client experience. We foster a culture that embraces continuous improvement and encourages a proactive, solutions-oriented mindset.

Requirements

Flexibility to work 12pm-8pm (EST) up to 50% of the time.
Ability to process and clear trades, perform reconciliations, and manage trade allocations.
Strong troubleshooting, critical thinking, customer service, and communication skills with proven ability to support and build client relationships.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Capable of working effectively in a high-pressure, fast paced environment.
Effective team player with team-oriented mindset around success and eagerness to learn and grow within a back-office environment focused on globally traded futures.

Nice To Haves

Associate’s or bachelor’s degree in business management, finance, related field or the equivalent combination of education, training, and work experience.
Understanding of cleared derivative products and futures trading operations, with experience around regulatory requirements, client margining, and trade allocations.
Working knowledge of FIS and finance industry standard applications (e.g. GMI, FIS CD, ClearVision).

Responsibilities

Collaborate with derivative exchanges, clearing brokers, and FIS teams to support the full trade lifecycle - from post-trade execution to final settlement. This often includes the monitoring of notices, trades, assignments, deliveries, interest, exchanges, and other lifecycle events.
Build and maintain strong relationships with internal stakeholders and external clients.
Partner with client oversight teams, control groups, trading desks, and client service teams to ensure seamless service delivery.
Execute contractual obligations in alignment with Standard Operating Procedures (SOPs), Risk & Control Frameworks, and Service Level Agreements (SLAs).
May coordinate and communicate technical issues with client services, trade management, IT, business change, and external clients to ensure trade flows are strategically robust in accordance with exchange regulations.
May oversee a functional group in day-to-day activities and responsibilities as well as assist in planning and strategy, representing FIS’ Capital Markets Segment to internal and external audiences.
May navigate complex and relevant challenges within the derivatives trading, middle-office, and post-trade spaces, by continuously analyzing and seeking solutions for clients’ dynamic needs.