Representative - Account Service; Early Tenure Corporate Consultant

American Express•Sunrise, FL

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? We are seeking an upbeat, self-motivated colleague to join our dynamic Early Experience Team as an Early Tenure Consultant. The Early Tenure Team is responsible for the on-boarding and early tenure treatment of our newly acquired commercial clients. The Early Tenure Consultant role is focused on driving charge volume by completing the onboarding of client’s business and corporate programs. This includes engaging, educating, and growing new commercial card clients through outbound, dialogic treatment to ramp spend and build meaningful, deep, and loyal relationships. This is a great opportunity to be a part of a strong, dynamic team that is responsible for the most critical moments of a client’s tenure and sets the trajectory for their relationship ahead with American Express.

Requirements

Business and Corporate Program Knowledge preferred
Prior consultative sales or account development experience, preferably in an outbound call environment.
Effective account development with proven experience in building and managing an effective "pipeline" of growth opportunities.
Must possess the ability to build and leverage relationships with internal colleagues and support personnel.
Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly while demonstrating flexibility, resourcefulness, personal accountability, and resiliency.
Must have proven organizational, self-motivation, and excellent time management skills, with a strong attention to detail, and the ability to meet critical deliverables and deadlines.
Convey a focused work ethic & possess an enthusiastic “can do” attitude.
Experience with SalesForce.com and intranet-based applications/platforms a plus.

Responsibilities

Outbound telephone-based consultation and account development.
Understand client needs, provide appropriate solutions and resolve/redirect client concerns.
Use consultative selling & negotiation skills to achieve growth in charge volume.
Quickly earn client trust to recommend payment efficiencies, while demonstrating value.
Develop cross-functional partnerships to optimize Blue Box values.
Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure and American Express Leadership Behaviors.
Be a champion of and for Compliance within US SME AD and GCS.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities