Corporate Customer Service Representative

Hantover Inc.•Overland Park, KS

15d

About The Position

The Corporate Customer Service Representative serves as the initial point of contact for assigned accounts and is responsible for delivering best-in-class service. This role requires resolving customer concerns in a manner that supports both the customer and company goals. The representative will input and manage customer orders, maintain accurate records, and act as a liaison with various departments to ensure smooth order fulfillment.

Requirements

Associate’s degree preferred, or six months to one year of related experience.
Demonstrated problem-solving ability and consultative service approach.
Ability to work independently and collaboratively within a team environment.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and strong data entry skills.
Ability to learn new software and systems as needed.
Regular and timely attendance and active participation in team meetings.
Strong goal orientation and the ability to meet individual and team targets.

Responsibilities

Release electronic customer orders to the warehouse.
Input orders into the online order system promptly and accurately.
Communicate order issues, including backorders and substitutions.
Assist customers with special order items and product inquiries.
Maintain and update customer information within the CRM.
Respond to phone messages and emails in a professional and timely manner.
Calmly and effectively deescalate and resolve customer issues.
Escalate unresolved customer queries or concerns appropriately.
Attend product meetings to improve product knowledge.
Participate in sales incentive programs.
Complete paperwork such as credit memos and marketing feedback forms to ensure proper interdepartmental workflow.
Develop and deliver clear, accurate written proposals and quotations.
Maintain organized and accurate customer records.
Collaborate with outside sales representatives to ensure excellent service and sales growth.
Coordinate with the warehouse to expedite order shipping as needed.