Representative 2, Call Center

CoolSys • Phoenix, AZ

10h • $20 - $23

About The Position

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.
Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.
Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
Competitive pay: $19.71-22.63/hr
Benefits: Medical, Dental, Vision and Prescription coverage.
Paid vacation, holidays, and floating holiday.
401(K) with Company match.
Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
Tuition reimbursement.
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
Pet Insurance.
Legal Plan, and ID Theft Protection.

Requirements

• High school diploma or GED.
• Minimum 6 months of Call Center/Dispatch experience or experience in a fast-paced and mission-critical response environment.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Able to actively listen and demonstrate empathy.
• Highly organized and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Flexible schedule to work weekends, holidays, or overtime as required.
• Friendly and helpful demeanor.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Strong ability to use typical business tools, including E-Mail, Word, Excel, etc.

Nice To Haves

• Completion/certification from an accredited business/office vocational school is a plus.
• An AA degree a plus.

Responsibilities

• Prioritize incoming calls.
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Maintain proactive communication with customers regarding missed SLAs.
• Verify nightly “on call” crew.
• Understand the geography of the market and understand the technicians.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED