Repossession Supervisor

Credit Acceptance • Baraga Township, MI

3d

About The Position

Credit Acceptance is hiring a Repossession Supervisor to: Consistently and efficiently lead a team of 8-10 full-time Repossession Specialists to exceed all goals Effectively coach, mentor, motivate and communicate through change Actively identify process improvement opportunities (by soliciting team member feedback, job shadowing and by reviewing reporting) and provide feedback to leadership on possible solutions to address the identified opportunities Support repossession efforts by assisting team members with escalated calls so they can collect money to cancel repossession activities and skip trace to identify the customer and vehicle location Make effective decisions Through performance monitoring, the Supervisor will ensure adherence to procedures, policies and company guidelines and initiatives. The Supervisor’s primary focus will be to coach team member toward ultimately improving their team’s contribution to overall key department performance metrics.

Requirements

• Minimum of 2 years previous leadership experience or 2 years of experience while in a senior role.
• Speak clearly, professionally and articulately on the telephone.
• Ability to work independently and in a team environment.
• Ability to operate office equipment (copy machines, fax, telephone, and keyboard).
• High school diploma or GED
• Working Knowledge of MS Office and Internet experience
• Previous customer service or collections experience in a call center environment

Nice To Haves

• Experience in the finance or automotive industry

Responsibilities

• Ensure your team consists of the Right People and the Right Number of People
• Set and enforce Clear Expectations for your team
• Monitor and evaluate individual and team performance
• Continuously coach team on effective skip tracing techniques
• Effectively communicate so that all team members are abreast of current state of the department and organization
• Conduct call monitoring, account audits and review daily dashboard reports for the department to identify trends and opportunities
• Execute administrative tasks as needed within the role

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
• Flexible work options including work from home, on site and hybrid positions
• Company provided technology packages for all Team Members
• An atmosphere that is collaborative, challenging, and filled with forward thinking Team Members
• Extensive growth opportunities as demonstrated by our track record of promoting internally
• Ongoing business training and career development opportunities
• Competitive market-based salary with bonus compensation, quarterly profit sharing and annual merit bonuses
• Generous PTO and holidays that include 28.5 total days during first full year of employment
• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees