Reporting & Insights Analyst, Operations & Member Experience

Chime Financial, Inc

8h•$138,000 - $190,000•Hybrid

About The Position

As an Analyst on the Reporting & Data team, you will be part of the Reporting & Insights team, with the objective of providing Chime’s member experience team with accurate data at their fingertips. This role will be responsible for gaining access to the right data sources and building reporting and providing insights for the organization in order to support our growing operational and member needs. Your work will be centered around a) building the data infrastructure to serve Member Experience’s business needs, b) providing important operational metrics and their calculations for all teams across the organization, and c) developing scalable dashboards and reports to communicate these metrics and insights to all of Chime. This position requires an understanding of data and reporting, as well as the ability to operationalize the creation and delivery of standard and custom reports for all teams within the Member Experience organization. You will possess strong reporting skills and knowledge of the organization in order to create reports that drive member results, engagement, and retention. You will also work closely with other internal teams to develop critical metrics, analyze trends/patterns and provide actionable insights across the organization. The base salary offered for this role and level of experience will begin at $138,000 and up to $190,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Requirements

A bachelor's degree in the quantitative analytics field with 3+ years work experience or 5+ years equivalent experience working in reporting, business intelligence, analytics, or a similar role.
Operational experience building intuitive and impactful dashboards and data visualizations that drive business decisions (using Looker, Tableau, etc.).
The ability to code complex queries and experience using SQL Experience structuring unstructured data sets at a large-scale.
Strong organization & project management skills - Ability to structure a project from idea to design/prototype to implementation.
Strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
Excellent teamwork skills and desire to help others learn.

Nice To Haves

BPO operations background preferred but not required.

Responsibilities

Develop global reporting and dashboarding to keep a pulse on Chime’s support and operations. The reporting and dashboards will be used by all employees in the organization, from operations and member experience leadership to the front-line leaders of thousands of support agents globally.
Support weekly/monthly business reviews by working with the rest of Reporting & Insights team as well as business partners on updating the scorecards
Develop, produce and iterate on the standardized suite of reporting.
Synthesize data and build consensus by clearly communicating and presenting data-driven information. Ensure that other Chime organizations and external BPO partners understand the methodologies of our metrics.
Collaborate with other analysts, subject matter experts, and decision-makers to develop data-driven insights to improve the overall member experience.
Achieve scale and efficiency by finding opportunities for internal execution and operational excellence functions and coming up with innovative data-driven solutions.
Regularly communicate associated outcomes and insights to various team members at all levels, including senior management to help guide strategic decisions for improvement

Benefits

Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress