Repair Technician

Tobii Dynavox • Pittsburgh, PA

1d • Onsite

About The Position

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives. We’re looking for a Repair Technician to help ensure our assistive speech devices are repaired correctly, accurately and reliably to the people who need them most. This role is ideal for someone who is tech-savvy, organized, and thrives in a steady, hands-on environment where consistency and care matter just as much as efficiency.

Requirements

• Are Detail-oriented with an appreciation for accuracy, particularly when dealing with shipping labels, addresses, and order contents.
• Are solutions-focused with strong communication skills when problem solving in a team environment.
• Are comfortable using and adapting to new technology for warehouse processes.
• Have strong organizational skills and maintain a clean workspace.
• Enjoy being active and on your feet throughout the day (Light to moderate physical labor is involved.)
• Are reliable, punctual, and self-motivated, with an ability to stay focused and complete tasks in a timely manner.
• Are interested in lean process improvement and contributing to efficiency gains in the warehouse environment.
• Take pride in your work and your team’s accomplishments, continuously seeking to improve yourself and help your team reach higher goals than thought possible.

Nice To Haves

• Held a repair tech job previously and are familiar with electronic component repairs.
• Familiarity with ERP/WMS systems, especially Microsoft Dynamics 365.
• Experience working with Haz mat or international shipments.

Responsibilities

• Perform device repairs within a timely manner.
• Communicate with tech support to fully understand the nature of the performance problem and ensure proper repair.
• Inspect finished products for quality and adherence to customer specifications.
• Use Microsoft Office suite (Teams, Outlook, shared documents and drives) to collaborate with coworkers all throughout the country.
• Utilize warehouse systems including barcode scanners, Enterprise Resource Planning software (Microsoft Dynamics 365), and shipping software to track, log, and update shipping information.
• Actively contributes to continuous process improvement by identifying opportunities to optimize warehouse organization and streamline shipping processes.
• Collaborate with our team in other departments to resolve any shipping issues and ensure the flow of shipments is uninterrupted.
• Follow all safety protocols and always maintain organization and cleanliness in compliance with 5S standards.
• Perform various other tasks assigned by manager.

Benefits

• Paid Leave Time (PLT): Potential to earn 17 days per year (increases with tenure)
• Sick Days: 5 sick days
• Paid Holidays: 11 paid holidays (including 1 floating holiday)
• 401(k) Retirement Plan: Company match of 50% on the dollar, up to 6% of employee contribution
• Healthcare Coverage: Choose from multiple Medical, Dental, and Vision plans starting the 1st of the month following hire date. Coverage includes dependents and domestic partners
• Wellness Reimbursement: $250 annually to support employee’s healthy lifestyle
• Tuition Reimbursement: $3,000 for undergraduate and $6,000 for graduate coursework each year
• Parental Leave: Up to 6 weeks of paid bonding leave and paid postpartum leave for new parents
• Your voice matters: We foster a culture where your ideas and feedback is encouraged!
• Growth-focused: Opportunities for personal and professional growth!
• Supportive team: Join a collaborative, friendly, and motivated group of individuals!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees