Repair Operations Coordinator

KONE•San Francisco, CA

10d•$68,600 - $89,900

About The Position

Are you ready to make your next career move to join our team as our REPAIR OPERATIONS COORDINATOR for KONE Americas in KONE USA-SAN FRANCISCO, CA? Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis? Are you able to collaborate with all levels of the organization to achieve business goals? Do you thrive in areas where priorities change from time to time? Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)? Do you demonstrate a passion for quality and results? Are you committed to promoting a safety culture in your team? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our “REPAIR OPERATIONS COORDINATOR,” you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs. The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication. You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent. Other Listed Duties as Needed Perform general office work and administrative tasks related to the ongoing service and repair business of the branch.

Requirements

Proficient in MS Word and Excel
Well Organized
Customer service mindset
2+ years of progressive and successful customer service experience
Appetite for learning a new industry
High School education or equivalent

Responsibilities

Receive and book fully executed Quoted Repair orders in SAP, including ‘releasing’ Service Order in SAP.
Schedule Quoted Repairs and Quick Quotes - Interface with / assist as needed with Service / Repair Supervisor, customer, 3rd party inspection companies and local Regulatory Bodies to schedule Quoted Repairs and Quick Quotes work and accompanying testing and inspections.
Interface with / assist as needed with Service / Repair Supervisor and customers to schedule Retrofits.
Perform general office work and administrative tasks related to the ongoing service and repair business of the branch.