Repair Coordinator

GROB•Bluffton, MN

21h

About The Position

The Repair Management will oversee the repair process, ensuring efficiency, accuracy and customer satisfaction. Managing the open repairs, creating technical reports for customers and preparing quotations. The ideal candidate will possess exceptional organization skills and a keen attention to detail.

Requirements

Bachelor’s or Associate’s degree or relevant experience required
Knowledge of manufacturing process / components
Experience with repair process and/or customer service
Ability to take initiative and complete tasks with little to no supervision
Ability to work under strict deadline constraints
Proficient organizational and time management skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Willing to work overtime as needed
Willing to travel domestic and internationally

Nice To Haves

Familiar with SAP is a plus but not required

Responsibilities

Coordinate and manage the end-to-end repair process, from receiving customer requests to the final delivery of repaired products
Ensure adherence to repair procedures and turnaround times
Main point of contact for customers with open repairs
Generate detailed technical reports supported by the technical areas
Prepare, process and provide quotations for repairs