Repair Coordinator III

Nikkiso Cryogenic Industries•Oakdale, PA

13d

About The Position

The Repair Coordinator III leads the full repair lifecycle for highly complex industrial pump repairs and exchange programs. This role manages high-value customer accounts, develops complex quotations, analyzes job costing, drives scheduling efficiency, and mentors junior coordinators. Works with minimal supervision and serves as the subject-matter expert for repair workflow and customer communication.

Requirements

High school diploma or equivalent; associate or bachelor’s degree preferred.
5–7+ years in service coordination, repair operations, or industrial equipment service with demonstrated progression.
Advanced understanding of industrial equipment, rotating machinery, or pump repair.
Strong ability to interpret drawings, inspection reports, materials, processes, and technical data.
Demonstrated skill in quoting, cost analysis, scheduling optimization, and customer management.
Proficiency in ERP systems, workflow management tools, and Microsoft Office Suite.
Complete safety training requirements.
Participate in other training as directed by the company or manager.
Wear appropriate PPE as needed.

Nice To Haves

Formal technical training, mechanical background, or experience leading repair workflows.
Experience working with engineered products or complex mechanical assemblies.

Responsibilities

Own the full repair lifecycle for complex, high-priority, or high-value repair programs.
Perform advanced inspection coordination and produce detailed, technically accurate quotations.
Review technician findings and translate complex repair scope into customer-facing estimates.
Serve as the escalation point for scheduling conflicts, parts delays, or customer issues.
Develop and optimize repair schedules to improve throughput and reduce cycle times.
Monitor job financials, analyze cost variances, and ensure accurate margin performance.
Mentor and support Repair Coordinator I and II team members.
Collaborate closely with engineering, procurement, quality, and management to resolve issues.
Manage communication for key customers, providing detailed progress reports and technical updates.
Oversee job documentation quality and ensure compliance with customer and regulatory requirements.
Validate final work order accuracy and approve invoices for release.
Lead continuous improvement projects focused on workflow, repair accuracy, and customer experience.