Repair Coordinator

Beusa Energy Group•Houston, TX

20d•Onsite

About The Position

The Repair Coordinator is responsible for managing and tracking repair activities from initiation to completion, ensuring timely service delivery and customer satisfaction. This role serves as the central point of contact between customers, technicians, and internal teams, coordinating logistics, documentation, and communication related to repair operations.

Requirements

Successfully pass background check.
Possess a valid U.S. Driver's License.
Consistent and reliable in person attendance.
High school diploma or equivalent; associate or bachelor’s degree preferred.
2+ years of experience in service coordination, repair operations, or administrative support.
Strong organizational and time management skills.
Proficiency in service management software and Microsoft Office Suite.
Excellent communication and customer service skills.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

Experience in a technical or manufacturing environment preferred
Familiarity with ERP or CRM systems preferred
Basic understanding of repair workflows and parts management preferred

Responsibilities

Receive and process repair requests, ensuring accurate documentation and timely response.
Coordinate repair schedules with technicians, service teams, and external vendors.
Track repair progress and update internal systems with status changes and completion details.
Communicate with customers regarding repair timelines, updates, and issue resolution.
Maintain records of repair history, parts usage, and service outcomes.
Collaborate with inventory and procurement teams to ensure availability of required parts and materials.
Generate reports on repair metrics, turnaround times, and service performance.
Support warranty claims and ensure compliance with service agreements and policies.
Identify process improvement opportunities to enhance repair efficiency and customer experience.
Perform other related duties as assigned to assist with successful platform operation, development, and business continuity.