Repair Coordinator

AQUA BLUE POOLS • Charleston, SC

2d • $23 - $26 • Onsite

About The Position

Repair Department Coordinator – Keep Our Operations Flowing Smoothly!
Location: 5190 Towles Road, Hollywood, SC 29449 (In-Office, Local Candidates Only)
Wage: Hourly: $23-$26 per hour
Schedule: Monday – Friday, 7 AM – 5 PM
Do you love keeping things organized, solving problems, and providing outstanding customer service? Aqua Blue Pools is looking for a Repair Department Coordinator to be the operation hub of our repair division! If you’re a pro at multitasking, thrive in a fast-paced environment, and enjoy working with a team that values both hard work and fun, this could be the perfect opportunity for you!
Why Join Aqua Blue Pools?
At Aqua Blue Pools, our values define how we work and how we treat our customers and teammates:
Optimism Drives Us – We tackle challenges with a can-do attitude and always find a way to deliver exceptional service.
Integrity is Key – We do what’s right, follow through on promises, and build trust with every interaction.
Reliable & Trustworthy Results – We set high standards and make sure our service meets them every time.
Customer-first Mentality – Our goal is to not just meet expectations but to exceed them!
Ownership & Initiative – We take responsibility, solve problems proactively, and always step up when needed.
Diversity of Thought – Different perspectives make us better, and we embrace collaboration in everything we do.
Resilience Fuels Success – We adapt, work hard, and get the job done—no matter what challenges come our way.

Requirements

• Customer service superstar with a passion for problem-solving and organization.
• Strong communicator: Excellent phone skills, active listening, and clear email correspondence.
• Tech-savvy: Comfortable using Microsoft Outlook, Word, Excel, and service scheduling software.
• Master multitasker: Able to juggle scheduling, invoicing, and customer interactions like a pro.
• Detail-oriented & highly organized: You’ll be managing a lot of moving parts, so accuracy is key.
• Team player with a positive attitude: Our culture is all about collaboration and mutual support.
• Thrives in a fast-paced environment: Able to stay calm, efficient, and friendly even when things get busy.

Responsibilities

• Manage repair schedules and ensure appointments are set based on technician availability and customer needs.
• Keep our scheduling system updated with accurate, real-time information.
• Communicate with field technicians to ensure work orders are completed on time and rescheduled as needed.
• Serve as a point of contact for customers—providing updates, answering questions, and resolving any concerns.
• Keep customers informed about scheduling, invoices, and service progress.
• Notify customers of any changes, ensuring clear expectations for timelines and costs.
• Create and manage repair work orders, ensuring all details are properly documented.
• Generate accurate invoices for completed jobs and work with accounting to resolve any discrepancies.
• Track open work orders and follow up on any incomplete tasks to ensure nothing slips through the cracks.
• Reconcile truck inventory for repair technicians, ensuring stock levels remain within acceptable thresholds.
• Monitor the use of parts and tools, coordinating restocking as needed.
• Track key performance indicators (KPIs) such as service completion rates and rescheduled work orders.
• Support technicians in closing out work orders and planning for the next day.
• Ensure that all work is documented correctly and efficiently.

Benefits

• Health, vision, and dental insurance for employees (post-90 days).
• 401(k) with employer match to help you plan for the future.
• Paid time off & holidays so you can recharge and relax.
• Maternity & paternity leave options—because family matters.
• A supportive, professional, and fun work environment where you’ll feel valued and appreciated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed