Service and Repair Coordinator

CENTURY FIRE PROTECTION LLC • Duluth, GA

1d

About The Position

Responsible for coordinating service and repair activities for fire protection and life safety systems; serves as the primary point of contact between field technicians, customers, and internal teams to ensure service calls are scheduled, executed, and documented accurately and efficiently.

Requirements

• High School Diploma and 2+ years of experience in service coordination, dispatch, or administrative support
• Proficiency with Microsoft Office, scheduling software, and ERP systems

Nice To Haves

• fire protection, construction, or facilities service experience preferred

Responsibilities

• Schedule and coordinate service calls for fire alarm, sprinkler, suppression, and life safety systems
• Dispatch technicians and manage daily and weekly service schedules
• Communicate with customers regarding service appointments, access requirements, and job status
• Track service tickets, work orders, and technician progress in ERP/service management systems
• Review service documentation for completeness and accuracy
• Coordinate follow-up repairs, inspections, and return visits
• Support billing by ensuring service documentation is complete and submitted timely
• Assist with emergency service coordination as needed
• Maintain accurate service records and customer histories

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED