Repair and Warranty Specialist (Contract)

Airbus•Miami, FL

2d•Onsite

About The Position

Satair is looking for a Repair and Warranty Specialist (Contract) to join our team based in Miami, FL. This position is a temporary (contract) position with a six month time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America. This is a first shift position with a schedule of Monday - Friday from 6:00 AM to 2:30 PM. Position Summary: Administer Repair/Exchange Orders, Warranty claims and handle activities in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time, quality and cost to satisfy customers

Requirements

Associate Degree in Supply Chain. Production, Engineering or a closely related field, or an equivalent combination of education and extensive relevant experience.
Minimum 2-5 years working experience in Customer Order Management or Supply Chain or similar specifically within a repair or service-oriented context.
Professional and practical insight and experience with purchasing and logistics
Working knowledge of SAP
Technical Proficiency: Demonstrated experience and skill in the use of PC software (e.g., Google Suite) as well as internal company operating systems relevant to repair and service management (e.g., SAP)
Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
Comply with Satair’s mission, values and Company Management System
Comply with Satair’s guidelines on Ethics & Compliance
Understanding, sharing and living of Satair’s values and rules
Respect Satair’s processes and procedures agreed per function
Keep the direct report informed of the status of agreed tasks and of any critical problem areas Participate in optimizing Satair’s business procedures by applying existing Satair’s IT systems
Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements
Be well informed about and familiar with the latest developments in Satair’s business
Have an inter-cultural understanding
Participate in occupational safety and health efforts
Contribute towards a positive and inspiring working environment
Structured personal drive and service minded
Good numeracy skills
PC literacy, including word processing, spreadsheets and database use
Good business acumen
Strong communication skills, both written and verbal, in English are required.
Negotiation skills
Relations across functions and with all stakeholders
Ability to work in an international context
Extrovert and good communicator
Ability to track progress and follow-up where necessary
Ability to work under pressure & multi-task
Customer order and tool & prop parts stock/inventory management
Maintain customer and supplier relationships as well as internal stakeholders including service management, planning, warehouse and quality
Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. As needed
Sitting: able to sit for long periods of time in meetings, working on the computer. Daily
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. As needed
Standing: able to stand for discussions in offices or on the production floor. Daily
Travel: able to travel independently and at short notice. Several times a quarter
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily
Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Frequently
Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. Frequently
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Nice To Haves

Fluency in an additional language is highly desirable.

Responsibilities

Handle, log and follow up on customers’ Repair Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations
Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims
Issue Repair/Exchange Orders to approved suppliers
Handle follow-up and improvement of Satair's objectives for Repair Orders & Warranty claims and prepare performance reports on a monthly basis which reflect:
Manage Customer Battery repair order and invoicing
Initiate and follow up on actions ensuring improvement plans are met
Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned
Working closely with vendor/OEM to manage customer return and Warranty claims
Initiate and follow up on action tracker to ensure improvement plans are met
Ensure changes in supplier performance are communicated to all stakeholders
Monitor and report on political and other conditions in the market place of importance to Satair’s competitiveness, including competitors’ behavior and activities
Perform other duties as assigned to support the overall objectives of the repair operations.