Rep I - Players Club

Seminole Gaming•Tampa, FL

30d•Onsite

About The Position

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore. Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION Responsibilities Player’s Club Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution.

Requirements

Six (6) months of customer service experience, most preferably in a casino or hospitality environment.
The ability to work overnights, weekends, and holidays depending on assigned schedule.
The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
Strong passion for great Guest Service.
Must be able to navigate and work on a computer (PC or Mac).
Must possess strong verbal and non-verbal communication skills.
Must be energetic, caring, and compassionate.
Desire to move up within the many global opportunities provided by Seminole Gaming and Hard Rock International.
Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
Must possess a 5F personality of: Fun, Fast, Focused, Fresh, and Friendly.
Ability to anticipate and meet Guests needs.
Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
Must be able to life/move up to 40 pounds.

Responsibilities

A Guest Service Ambassador is responsible for providing exceptional customer service to casino guests while promoting and navigating the casino’s loyalty program.
This role involves enrolling potential new casino players into the Unity program, explaining the programs benefits, issuing rewards, and assisting with guest inquiries to enhance the overall gaming experience.
Greeting and providing personalized service for guests that may include handling guest inquiries and concerns in a professional manner, provide information about casino amenities, promotions and entertainment.
Exhibit integrity, discretion and a calm professional manner while interacting with guests and VIPs.
Maintain confidentiality of all casino data.
Participating in execution of marketing events such as concerts, celebrity meet and greets, giveaways, drawings, parties and tournaments.
Performing front of house and back of house duties for concerts and high profile celebrity events.
Other duties as assigned.