Rental Services Operations Specialist - Req ID 6419

Ohio Machinery Co. • Westerville, OH

1d • Onsite

About The Position

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today! Summary: The Rental Services Operations Specialist is responsible for overseeing and supporting shop service operations for Ohio CAT’s rental and equipment service business. This role ensures that shop service teams deliver safe, efficient, and high-quality repairs while meeting company objectives for profitability, customer satisfaction, and operational excellence. The Rental Services Operations Specialist provides leadership, technical guidance, and administrative oversight to ensure service standards are consistently met. This position is based on-site and requires daily hands-on involvement in operations.

Requirements

• Minimum of five years of industry experience - in shop service management, equipment service, or a closely related industry.
• At least two years of supervisory or leadership experience.
• Proficiency with Ohio CAT systems, Integrated Rental, Service Link, and Microsoft Office Suite.
• Technical knowledge of heavy equipment and rental/service operations.
• Strong written and verbal communication skills with a customer-focused mindset.
• Ability to manage multiple work assignments and lead a team in a fast-paced environment.
• Commitment to customer service and team development.
• Working knowledge of all key service and rental support functions.

Nice To Haves

• Previous business management or service leadership experience preferred.

Responsibilities

• Shop Service Operations Support shop service operations, ensuring timely and effective completion of repair work orders.
• Review daily prioritization and workflow of shop service activities.
• Monitor shop performance, technician productivity, and repair quality through reporting and data analysis.
• Ensure compliance with Caterpillar Service Criteria, Rental Excellence standards, and Ohio CAT expectations.
• Oversee warranty claims, service letters, and manufacturer updates for shop-serviced equipment.
• Ensure implementation of strategies to meet service audit metrics and operational benchmarks.
• Ensure proper use of diagnostic tools, service software, and digital platforms within the shop.
• Oversee the process for identifying and documenting equipment damage and cost recovery.
• Maintain accountability for shop tool inventories, contamination control, and equipment readiness.
• Enforce SafeWorks compliance and company safety policies within the shop environment.
• Coordinate with parts and logistics teams to ensure the timely availability of components and materials.
• Customer & Relationship Management Serve as the primary escalation point for customer service issues related to shop repairs.
• Promote a customer-first culture by ensuring technicians deliver professional, courteous, and solution-oriented service.
• Collaborate with rental and sales teams to support customer needs and strengthen long-term relationships.
• Administrative & Leadership Support and develop shop service staff, including Service Coordinators and Technicians.
• Conduct daily, weekly, and monthly team meetings to review performance, safety, and operational updates.
• Ensure all employees receive adequate training and development in technical and safety areas.
• Oversee service budgets, expenses, and financial reporting related to shop operations.
• Maintain accurate documentation of service activities, technician time, and work order completion.
• Promote Ohio CAT’s operating expectations as directed by the Regional Rental Operations Manager.
• Ensure shop operations align with company policies, procedures, and compliance requirements.
• Performs all other duties as assigned.

Benefits

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed