Renewals Specialist (Sales) - Amsterdam or London office - 9 Months

Algomarketing

2d • Onsite

About The Position

Renewals Specialist – Education (Outbound / Value-Led Engagement) Job Description Location: Amsterdam or London Zoom Office (minimum 4 days per week in office) Region: EMEA Duration: 9 months At Zoom, we believe renewals are more than a transaction - they’re a critical moment to reinforce value, deepen relationships and drive long-term customer success. We’re looking for a highly motivated Renewals Specialist to join our EMEA team, focused on our Education customers . This role is centred on proactive outbound engagement , helping customers transition to one of Zoom Workplace for Education Bundles through consultative, value-led conversations. If you thrive in a high-activity environment and know how to turn conversations into meaningful opportunities, this role is for you.

Requirements

• Confident communicator with a willingness to learn
• Resilient and motivated in a high-activity, outbound environment
• Coachable, with a positive attitude and openness to feedback
• Organised, with good attention to detail in CRM and admin tasks
• Eager to build skills in consultative, value-based selling
• Fluent English (essential)
• Based in Amsterdam or London, with minimum 4 days in-office
• Bachelor’s degree or equivalent experience
• Experience with Salesforce (preferred)

Nice To Haves

• Additional European languages (desirable)
• Experience working across EMEA markets (preferred)

Responsibilities

• Drive proactive customer engagement
• Own outbound engagement across a defined Education Book of Business (EMEA)
• Deliver high-volume daily calling, with clear expectations on minimum connected calls per day
• Build momentum through consistent follow-ups and structured outreach
• Lead value-based conversations
• Use playbooks and messaging frameworks to guide discussions
• Shift the narrative from price to value, outcomes and ROI
• Understand customer needs and position Zoom Workplace for Education Bundles accordingly
• Convert conversations into pipeline
• Turn engagement into qualified Renewal Manager Accepted Leads (RMALs)
• Meet minimum conversion targets from connected calls to RMALs
• Ensure every opportunity is clearly defined within Salesforce
• Execute with operational excellence
• Maintain high-quality CRM hygiene in Salesforce (SFDC)
• Submit all leads with complete, actionable notes within SLA
• Track activity, performance and conversion metrics consistently
• Collaborate to win
• Partner with Renewal Managers and Account Executives
• Share insights to continuously improve messaging, playbooks and customer approach

Benefits

• You’ll be part of a team at Zoom that sees renewals differently - not as a contract event, but as a moment to deliver value, strengthen trust and unlock growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees