Renewals Sales Support Manager

Palo Alto Networks • Plano, TX

2d • $98,000

About The Position

The Renewals Sales Support Manager will lead the Renewals Sales Support Specialists (RSS) overseeing the daily creation of subscription & support renewal quotes across North America. This role is responsible for collaborating with inside/field sales teams on renewal quoting strategies, aligning with distributors/channel partners and internal stakeholders to improve the renewal quoting process, and supporting key initiatives to drive on time renewals and customer retention. This leader will continue to evolve the impact of the team and play a key role in developing ongoing relationships with our distributor community.

Requirements

• Bachelor's degree or equivalent experience.
• 3-5 years of experience leading, coaching, and developing people in a sales or sales support function.
• Direct experience in renewals management, quoting, or a related sales operations role.
• Proficiency with Salesforce.com or a similar CRM.

Nice To Haves

• Experience working in a fast-paced, deadline-driven environment as a change advocate.
• Demonstrated high attention to detail with proven organization and administration skills.
• Excellent verbal and written communication skills, with an ability to present information clearly to various stakeholders.

Responsibilities

• Lead, coach, and develop a team of Renewals Sales Support Specialists to achieve performance targets and professional growth.
• Collaborate with channel partners, distributors, and sales teams to provide accurate and timely quotes for maintenance and subscription renewals.
• Identify root causes of quoting issues, communicate findings to the broader renewals organization, and work with cross-functional teams to implement solutions.
• Develop and maintain KPIs to measure business success, including reporting on quote volumes, turnaround times, and the effectiveness of distribution quoting.
• Serve as a primary escalation point for the team and distributors, resolving issues related to quoting delays and system challenges.
• Validate and confirm the accuracy of all supporting data for quotes, resolving any discrepancies to ensure data integrity in SAP and Salesforce.com.
• Closely collaborate with distributors, channel partners, and IT to proactively communicate and drive renewal quoting changes, pricing updates, and enablement.
• Drive and execute follow-up communications with distributors and sales teams on long-tail renewals to increase on-time renewal rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees