Manager, Renewals

MongoDB•Austin, TX

4h•Hybrid

About The Position

MongoDB is looking for an experienced and results-oriented people leader to initiate our Renewals Team function in the Americas region. You will play a key role in the growth and success of MongoDB, our customers and Renewals team members. Your team will be working directly with our customers, and you’ll help develop an outstanding renewal process that delights customers and delivers strong business results. You will provide the coaching and mentorship that will enable our renewals team to positively impact customers, deliver strong business results, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing the MongoDB renewal motion which includes management of team activities, identifying risk and forecasting, design and execution of renewals strategy in the Americas region, and working with stakeholders in Sales, Customer Success and Operations. Success in this role requires exceptional communication and Interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong understanding of MongoDB products and policy and a proven ability to inspire and lead your team. We are looking for someone who thrives in a fast paced and ever changing environment and who is motivated by the opportunity to have a big impact on your team, customers and MongoDB’s business. We are looking to speak to candidates who are based in Austin, TX for our hybrid working model.

Requirements

Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority
A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
A mind for technology; We’ll teach you all about MongoDB and databases, but our users and products are inherently technical; You should be too
High organization in your workflows; To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
Proven ability to capture and communicate an accurate forecast
You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view; As a new function, we will look to you to help us establish and evolve processes
A strong desire to embrace partnership and collaboration; You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to establish the Renewals Team role and “brand” across the AMER region
You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds
Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally; Ability to manage customer escalations through to a satisfactory resolution for both the customer and MongoDB
A Bachelor's degree combined with 3+ years of management experience, preferably in a renewals management capacity

Responsibilities

Hire, onboard and develop a team of engaged and high performing renewals professionals through thoughtful enablement, performance coaching and career development planning
Execute a 120 day renewal process for your team in collaboration with internal stakeholders that provides an excellent customer experience while also maximizing contract value to achieve or exceed renewal targets
Implement renewal forecasting cadence within your team and regularly deliver an accurate renewal forecast summary to CS and Sales leadership
Ensure the team has the necessary ongoing enablement in relevant areas including: product, pricing, opportunity management, data quality/accuracy, quoting and forecasting
Support your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally
Take a lead role in collaborating with internal resources (Deal Strategy, Finance, Customer Success, Sales, etc...) to develop playbooks for common renewal scenarios
Develop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaboration