Renewals Manager

Common Room

6d

About The Position

As Common Room continues to scale, managing renewals across our Growth customer segment—our largest and highest-volume segment—is critical to maintaining strong retention and predictable revenue.
The Renewals Manager role exists to own Growth renewals end-to-end. This is an individual contributor role focused on executing renewal transactions at scale while continuously improving how we manage renewals across a high-volume customer base.
In addition to hands-on renewal ownership, this role plays a key part in shaping how Common Room approaches scaled renewals, surfacing insights, risks, and best practices to inform the Head of Account Management and broader post-sale strategy.

Requirements

• Have 3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS.
• Have experience managing high-volume renewals in a Growth, SMB, or commercial segment.
• Are comfortable owning transactional processes while still thinking strategically about scale.
• Communicate clearly and confidently with customers around pricing, contracts, and value.
• Are highly organized and able to manage competing deadlines and priorities.
• Enjoy working cross-functionally to solve process and customer experience challenges.
• Bring a data-informed mindset and are curious about what drives retention and churn.
• Thrive in fast-paced, scaling environments.

Responsibilities

• Own Growth Renewals
• Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close.
• Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates.
• Proactively identify churn risk and take action to mitigate through value reinforcement and alignment.
• Execute Scaled, Efficient Renewal Motions
• Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience.
• Apply standardized renewal processes while exercising judgment for exceptions and edge cases.
• Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps.
• Ensure renewal terms, pricing, and approvals align with Common Room policies.
• Collaborate Cross-Functionally
• Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution.
• Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes.
• Provide clear visibility into renewal status, risks, and outcomes.
• Inform & Improve Scaled Renewal Strategy
• Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals.
• Share insights and recommendations with the Head of Account Management to improve renewal strategy, tooling, and process at scale.
• Contribute to the development of renewal playbooks, templates, and best practices for high-volume segments.
• Help shape automation and workflows that improve renewal efficiency and predictability.

Benefits

• Competitive base compensation with meaningful equity ownership
• Health insurance including medical, dental, and vision, HSA and FSA
• We pay 100% of your employee premium and 50% of your premium for any dependents
• Unlimited Paid Time Off
• Paid Company Holidays
• Work from home policy including a laptop and support for your home office needs
• Monthly Remote Stipend
• 401(k) self contribution
• Paid Family Leave
• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees