Remote Transaction Processing Customer Service Representative II - RMTA

Conduent•Ocoee, FL

3d•$20 - $20•Remote

About The Position

Remote Transaction Processing Customer Service Representative II Hourly rate $20.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying What you get: Remote - Work From Home Full-time Employment with Benefits day one including paid Holidays. Competitive Pay: $20/hr Paid Training: Get the training you need to excel. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Requirements

Must reside in Florida to be considered
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent.
Must be able to submit to a background check and drug test.
Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri.
Ability to perform analytical and operational processes.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Can navigate multiple applications and research solutions with ease
Applies experience and skills to complete assigned work.
Works within established procedures and practices.

Responsibilities

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Process required transactions via mainframe or web-based applications.
May require outbound correspondence from the client to be processed.
Receives documents from both electronic and hard copy forms for processing.
Sorts, images, documents, files, and archives by form type.
Identifies documents and their purpose; creating a database of information.
Classifies documents based on contract requirements.
Captures information based on client requirements.
Verifies data from automated data extraction tools.
Ensures transmission of processed data to the appropriate next level.
Performs other duties as assigned.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Works autonomously within established procedures and practices