Remote Transaction Processing Customer Service Representative II - RMTA

Conduent•Ocoee, FL

2d•$20 - $20•Remote

About The Position

Remote Transaction Processing Customer Service Representative II Hourly rate $20.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying What you get: Remote - Work From Home Full-time Employment with Benefits day one including paid Holidays. Competitive Pay: $20/hr Paid Training: Get the training you need to excel. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Process required transactions via mainframe or web-based applications. May require outbound correspondence from the client to be processed. Receives documents from both electronic and hard copy forms for processing. Sorts, images, documents, files, and archives by form type. Identifies documents and their purpose; creating a database of information. Classifies documents based on contract requirements. Captures information based on client requirements. Verifies data from automated data extraction tools. Ensures transmission of processed data to the appropriate next level. Performs other duties as assigned. Maintain a thorough knowledge of the company and client programs, policies, and technology. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Works autonomously within established procedures and practices People who succeed in this role have: Ability to perform analytical and operational processes. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Can navigate multiple applications and research solutions with ease Applies experience and skills to complete assigned work. Works within established procedures and practices Remote Roles: Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $20.00 per hour.

Requirements

Must reside in Florida to be considered
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent.
Must be able to submit to a background check and drug test.
Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri.
Ability to perform analytical and operational processes.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Can navigate multiple applications and research solutions with ease
Applies experience and skills to complete assigned work.
Works within established procedures and practices

Responsibilities

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Process required transactions via mainframe or web-based applications.
May require outbound correspondence from the client to be processed.
Receives documents from both electronic and hard copy forms for processing.
Sorts, images, documents, files, and archives by form type.
Identifies documents and their purpose; creating a database of information.
Classifies documents based on contract requirements.
Captures information based on client requirements.
Verifies data from automated data extraction tools.
Ensures transmission of processed data to the appropriate next level.
Performs other duties as assigned.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Works autonomously within established procedures and practices