Remote Systems Specialist

Saint Luke's Health System•Kansas City, MO

7d•Hybrid

About The Position

The Remote Operations Center (ROC) Field Technician is responsible for identifying, diagnosing, and resolving offline points and controller issues within the Building Automation System (BAS) across a large-scale hospital network. This role focuses on critical system adjustments to chiller plants, air handling units (AHUs), and temperature-sensitive areas such as operating rooms and pharmacies. The technician will also document system changes and collaborate closely with other team members to ensure the reliability and efficiency of the BAS across multiple facilities. This is a hybrid position in the Kansas City area.

Requirements

Applicable Experience: 2 years
Ability to work remotely with occasional travel to on-site hospital facilities when needed.
Available for on-call to respond to critical alarms or system issues after hours.
Ability to handle multiple tasks simultaneously in a fast-paced, high-stakes environment.

Responsibilities

BAS Monitoring & Diagnostics • Continuously monitor BAS for offline points and controllers across the hospital network’s chiller plants, AHUs, and critical spaces.
Identify and troubleshoot offline points and control system communication issues to ensure consistent system performance.
Use analytics tools and system trend reports to identify the root causes of offline points or alarms.
Continuously monitor BAS for nuisance alarms and eliminating to reduce alarm fatigue.
Critical System Adjustments • Make real-time system adjustments and tuning of chillers, AHUs, and critical environments such as operating rooms, pharmacies, and laboratories.
Implement system-level corrections to maintain optimal temperatures, humidity levels, and airflows in compliance with healthcare requirements.
Ensure that all critical areas are operating within set parameters, addressing any deviations promptly.
Documentation & Reporting • Thoroughly document all adjustments, overrides, and resolutions made within the BAS, ensuring proper record-keeping for audit trails and future reference.
Generate detailed reports on offline points, system adjustments, and performance improvements, submitting them to the ROC Manager.
Maintain up-to-date records of system configurations and control logic changes.
Collaboration & Support • Collaborate with the ROC team, including controls specialists, network engineers, and HVAC technicians, to ensure all systems are optimized and running efficiently.
Coordinate/work closely with facility maintenance staff when on-site assistance is required to resolve more complex issues.
Provide feedback and suggestions to the ROC Manager and engineering team to continuously improve system performance and reduce future offline occurrences.
Preventive Maintenance & System Health • Assist in preventive maintenance scheduling and perform routine checks to reduce the frequency of offline points or controller failures.
Proactively identify potential issues before they escalate into alarms or critical failures by analyzing trends and system behavior.
Work closely with the network and controls team to ensure that controllers and sensors are properly calibrated and functioning.
Compliance & Critical Environment Management • Ensure that all adjustments made in critical environments meet healthcare regulations and facility protocols.
Respond to emergency situations where critical systems (e.g., chiller plants, AHUs in operating rooms) may be malfunctioning, making immediate corrections to prevent downtime.