Systems Specialist

Acrisure • Detroit, MI

3d

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Acrisure is seeking a Systems Specialist to join our growing team. This position is responsible for set-up and ongoing maintenance of clients in our employee benefit administration system, Employee Navigator.

Requirements

• Excellent verbal and written communication skills
• Strong organizational and time management skills, along with a demonstrated attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Must have a strong problem-solving ability to help address issues.
• Must take initiative and be able to work well independently.
• Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
• Consistently seek to improve their own knowledge, the customer’s knowledge, and the product itself
• Be a motivated problem solver who can accurately document and communicate issue
• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint with experience collaborating efficiently in M365 (OneDrive, MS Teams, SharePoint).
• High school diploma or recognized equivalent is required.
• Experience working in Employee Benefits
• Experience working in Benefits Administration systems like EASE and Employee Navigator
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

• Configure customized benefit administration systems to meet the needs of our clients.
• Work with clients and account management teams to understand client needs; review details of benefit plans and policies to determine system configuration.
• Responsible for implementing, renewing, and ongoing service of the benefit administration system.
• Work with clients, carriers and payroll vendors to configure file feeds between systems.
• Train and support clients and account managers on to use the benefit administration system.
• Provide the first line of support for our clients utilizing the Employee Navigator platform
• Collaborate with teammates on process improvements and strategies to make the most out of the software
• Work with general direction to resolve issues and provide solutions, with guidance in complex situations

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED