Part- Time Remote Service Desk Technician
About The Position
The Remote Service Desk Representative is responsible for supporting desktop hardware, software, and telecommunications equipment. This role serves as the front line of support for Insight customers. You will respond to customer inquiries via phone, email, chat, and other support channels. Strong verbal and written communication skills are essential for success in this role. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Requirements
- Ability to pass an extensive background check, drug screening, and credit check
- Ability to work effectively in a high-volume support environment
- Experience providing support in a fast-paced setting
- Working knowledge of Microsoft operating systems, troubleshooting, and issue resolution
- Experience with ticket tracking and resolution systems
Responsibilities
- Effectively manage issues through multiple inbound support channels, including phone calls, emails, chat, web forms, and client tracking/ticketing systems
- Respond to all customer requests in a timely and professional manner
- Instruct end users on the appropriate use of equipment, software, and reference materials
- Assist with all aspects of technical support, including on-site visits as needed
- Accurately prioritize, categorize, track, and document calls, tickets, and chats in accordance with client and internal protocols
- Troubleshoot and resolve issues related to hardware, software, password resets, Microsoft operating systems, security, desktop applications, and peripherals
- Research and troubleshoot issues using available tools and resources
- Navigate internal and external reference and support materials
- Proactively follow up on all open issues to ensure resolution
- Collaborate closely with team members to identify solutions and recommend process improvements
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
