Remote Manager, Business Solutions

Jobgether

3d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Manager, Business Solutions. In this role, you will be pivotal in leading strategies and initiatives that enhance our service delivery. Your oversight will be crucial in managing change, ensuring seamless transitions to new processes and products. This position offers a unique opportunity to drive organizational performance and provide exceptional experiences for clients. You will be responsible for guiding teams through change, optimizing processes, and impacting operations at an enterprise level.

Requirements

• Bachelor’s degree or 7+ years of relevant experience in healthcare, finance, or insurance.
• 3+ years of leadership or equivalent experience.
• Strong ability to translate corporate initiatives into actionable processes.
• Proven track record of developing effective solutions to complex problems.
• Proficiency with tools such as Monday.com, Salesforce, Excel, PowerPoint, and SharePoint.
• Strong analytical, problem-solving, and risk identification skills.
• Excellent interpersonal, teamwork, and organizational skills.
• Clear professional communication skills, both written and verbal.
• Openness to constructive feedback.
• Ability to switch between tasks and knowledge areas effectively.
• Strong time management skills for self and team accountability.
• Ability to interpret instructions and apply them appropriately.
• Positive, engaging attitude and commitment to team culture.

Responsibilities

• Lead end-to-end communication and change-management strategies for new processes, technologies, and products.
• Serve as a strategic advisor to senior leaders and business functions.
• Direct and develop the Business Solutions Analyst (BSA) team, including coaching and performance management.
• Establish team capacity plans aligned with departmental budgets.
• Work with servicing leadership to define strategy and support operational improvement.
• Oversee preparedness programs that enable customer service excellence.
• Develop large-scale training strategies, including virtual learning techniques.
• Guide creation of knowledge-base content and ensure documentation standards.
• Align cross-functional partners around timelines and communication plans.
• Provide strategic input on product development and service recovery efforts.
• Direct internal communications for product launches and major changes.
• Maintain proactive project reporting on statuses and decisions.
• Develop effective communication and change-management practices.

Benefits

• Medical, dental, and vision insurance.
• HSA contribution and match.
• Dependent care FSA match.
• Uncapped paid time off.
• Paid parental leave.
• 401(k) match.
• Personal and healthcare financial literacy programs.
• Ongoing education & tuition assistance.
• Gym and fitness reimbursement.
• Wellness program incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees