Manager, Business Solutions

HealthEquity

3d•$75,500 - $96,000•Remote

About The Position

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How you can make a difference As the Manager, Business Solutions, you lead the strategies, teams, and initiatives that keep our service organization informed, aligned, and prepared for constant evolution. You will oversee change‑management programs, operational preparedness, and service‑recovery efforts that enable seamless adoption of new processes and products. Your leadership strengthens organizational performance and equips teams to deliver outstanding experience for our clients and members. If you’re passionate about driving clarity, optimizing processes, and guiding teams through change, this role offers the opportunity to create meaningful, enterprise‑level impact.

Requirements

Bachelor’s degree or 7+ years of relevant experience in healthcare, finance, or insurance.
3+ years of leadership or equivalent experience.
Strong ability to translate corporate initiatives into efficient, actionable processes.
Proven track record of developing creative, effective solutions to complex business problems, resulting in improved processes and measurable results.
Proficiency with tools such as Monday.com, Salesforce, Excel, PowerPoint, and SharePoint.
Strong analytical, problem‑solving, and risk‑identification skills with attention to detail.
Excellent interpersonal, teamwork, and organizational skills.
Clear, professional communication skills—both written and verbal.
Openness to giving and receiving constructive feedback.
Ability to switch between tasks and knowledge areas effectively.
Strong time management skills for both self and team; holds others accountable to deadlines.
Ability to interpret various types of instructions and apply them appropriately.
Positive, engaging attitude and commitment to a fun, supportive team culture.
Demonstrates genuine care for team well-being and consistently leads by example, fostering high morale and accountability through change, while driving positive outcomes and measurable results.

Responsibilities

Lead end‑to‑end communication and change‑management strategies for new processes, technologies, and products for Member and Client servicing departments
Serve as a strategic advisor and subject‑matter expert to senior leaders and business functions.
Direct and develop the Business Solutions Analyst (BSA) team, including coaching and performance management.
Establish team capacity plans aligned with departmental budgets and company goals.
Work directly with servicing leadership to define strategy and support ongoing operational improvement.
Oversee servicing preparedness programs that enable customer servicing excellence and service‑recovery effectiveness.
Develop strategy and process to support large‑scale trainings, including virtual office hours for 500+ servicing staff, department calibration, and virtual learning techniques.
Guide creation, governance, and quality assurance of knowledge‑base content.
Ensure documentation standards that reinforce team strategy and organizational objectives.
Align cross‑functional partners around timelines, communication plans, and risk‑mitigation strategies.
Partner with Business Experience, Service Recovery, and other leaders to define and maintain BSA team processes to support the servicing teams and HealthEquity strategic objectives.
Provide strategic input on product development, policy evolution, and service‑recovery efforts.
Direct internal communications for product launches, process changes, and high‑impact events.
Maintain proactive reporting on project status, risks, decisions, and go/no‑go recommendations.
Develop effective communication and change‑management practices across the customer organization.
Lead strategic gap analyses and drive cross‑functional process improvements.
Own and resolve high‑priority projects while identifying and closing process gaps.
Manage support for real‑time operational requests and internal work queues.
Contribute to strategic initiatives and evolving business needs.
Partner with leadership to enhance engagement, reduce cognitive load, and support key stakeholder needs.
Travel as needed to support training, collaboration, and operational needs.