Remote Install Engineer (RIE)

GE HealthCare

10d•Remote

About The Position

Imaging Remote Install Engineer (RIE) drives customer satisfaction through Service Excellence by leading and executing remote installations, configurations, and initial system enablement for GE HealthCare Digital solutions. This role partners closely with Field Engineers (FEs), Remote Project Managers, Clinical Applications, and Customers to ensure systems are installed correctly, validated, and ready for clinical use, minimizing the need for onsite presence. This position serves as the primary technical resource for remote installation and upgrade activities, providing end-to-end ownership of installation workflows, documentation, and technical readiness. The role will initially support CT Smart Subscriptions and AW Server, ensuring standardized, repeatable, and high-quality remote deployments across the customer base.

Requirements

Minimum 3 years of field service experience or current FEII or FEIII qualification, or the equivalent external to GE with regards to the repair and maintenance of CT systems; demonstrated ability to handle / resolve difficult technical issues with advanced knowledge in applicable systems AND…
High School Diploma/GED AND 5+ years of experience servicing mechanical and/or electrical equipment, OR…
Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 3 years of experience servicing mechanical and/or electrical equipment OR…
Equivalent military education to Associates or Bachelor's degrees AND 3 years of experience servicing mechanical and/or electrical equipment.
Willingness to support some level of “after hours” work for customers that cannot due downtime for upgrades during normal business hours. Will be very limited.
Demonstrated ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The RIE role requires a permanent, stable, secure, and private internet connection due to the sensitive nature of the customer support you provide.

Nice To Haves

Associates or Bachelor’s degree in an Engineering discipline.
Strong customer service skills.
Highly motivated team player.
Prior project or technical leadership experience.
Networking certification, or related networking experience.
Basic financial analysis abilities.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Ability to stay calm in pressurized situations and coach people through solving problems.
Exceptional teamwork, verbal, and written communication skills.
Demonstrated successful history of technical problem solving and resolution maintaining CT equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Healthcare Imaging understanding to include post processing for CT, MR, PET, NM, US, XR and Interventional modalities.
DICOM, PACS and/or Advanced computer networking.
Experience with CT applications, Linux, Web applications, and the Microsoft suite of products.

Responsibilities

Lead and execute remote installation/upgrades and initial system enablement for CT solutions, with initial focus on CT Smart Subscriptions and AW Server, ensuring systems are installed, configured, and validated for clinical readiness.
Provide proficient remote installation and configuration support for AW Server–based applications and associated CT software components; collaborate with FEs for any required onsite activities.
Leverage technical knowledge and installation best practices to guide FEs, CSTs, and customers through remote installation workflows, including pre-install readiness, network validation, software loading, and post-install verification.
Maintain up-to-date knowledge of AW installation procedures, system architectures, networking requirements, software dependencies, and remote installation tools to serve as a trusted installation specialist.
Own installation-related escalations, working with customers and internal partners to define and execute corrective actions related to installation readiness, configuration gaps, or deployment blockers.
Contribute to the continuous improvement of remote installation tools, documentation, and workflows through feedback, idea generation, and participation in small improvement initiatives.
Support cost and efficiency initiatives by reducing onsite installation dependency, minimizing rework, and enabling successful first-time remote installs.
Act as a change agent for remote installation strategy, supporting initiatives related to install standardization, serviceability improvements, and scalable deployment models for new offerings and product introductions.
Identify and escalate installation-related quality issues, including configuration errors, missing prerequisites, or repeat install blockers.
Limited or no routine travel; occasional travel may be required to support complex installs, pilots, or new product introductions as needed.