Remote Customer Service Representative - Aftermarket Auto Parts

Turn5, Inc.•Tampa, FL

12h•Remote

About The Position

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us! Join our Customer Service Team and help support automotive enthusiasts with purchases for their dream builds while working from HOME with competitive earning potential opportunities. Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area, known for award-winning e-commerce platforms like AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com. Since 2004, they've engaged enthusiasts with products, services, and experiences, expanding their catalog with the acquisition of Eckler’s in 2022 to include classic car restoration & modification parts. Turn5 is committed to creating meaningful customer experiences, providing unique products, educational videos, and leveraging user-generated content. Under the direction of the Customer Service Management team, the Customer Service Representative aids customers after their purchasing experience, essential in providing the best customer service post-purchase.

Requirements

High school diploma or an equivalent combination of education and experience.
A minimum of 1 year of previous Customer Service experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 customer service new hire training program.

Nice To Haves

Bi-lingual a plus.

Responsibilities

Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc.
Displays professional, courteous demeanor when handling customer calls. Provides prompt, efficient service for all customer inquiries.
Efficiently enters and processes customer requests.
Answers questions and educates customers around policies & procedures.
Continues education and improves knowledge through company sponsored programs and training.
Notifies Customer Service Leadership of trends or problems encountered.
Meets performance expectations of the position regarding customer service quality, productivity, and availability.
Upholds first touch resolution (FTR) standards.
Participates in special projects and performs other duties as assigned by management.

Benefits

Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursement
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA)
Short-Term Disability (100% covered!) & Voluntary Long-Term Disability
Basic Life/AD/D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance
Pet Insurance