Remote Customer Service Representative

Conduent

2d • $14 • Remote

About The Position

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

Work From Home
Full Time Employment (40 hours/week)
Must have flexibility to work any of our 8-hour shift schedules during our
business hours.
Business Hours: Monday – Sunday, 24/7
Competitive Pay: $14.00 starting on day one
Pay is $14/hour which may be below your state's minimum wage.  Please take
this into consideration when applying.
Night differential: $1.50 per hour for any hours worked between 6pm to 6am
EST, Monday through Sunday.
This is not a specific overnight shift, the differential applies to hours
you work that fall within that time window, based on your assigned
schedule.
Weekend Day Differential: $1.00 per hour (Sat and Sun, 6am-6pm EST)
Incentive Plan: Opportunity to earn up to an additional $350 per month after
training, by meeting performance metrics (call quality, attendance, and
schedule adherence).
Career Growth: Opportunities to advance your career in a supportive,
innovative environment.
Benefits: Comprehensive benefit options and a great work environment that
values your success.

What You’ll Do: 

Efficiently manage a high volume of inbound calls in a fast-paced
environment.
Listen actively to understand customer needs and offer clear, accurate
information.
Access cardholder accounts to provide information about payments and benefits
deposited by state or federal agencies.
Assist cardholders with inquiries regarding transactions and account
statuses.
Process transactions efficiently via web-based applications and handle
research requests with precision.
Communicate in a warm, empathetic manner while ensuring confidentiality and
compliance with all regulations.
Maintain in-depth knowledge of company and client programs, policies, and
technology.
Support team operations during peak times or absences to help maintain
seamless service.

What We’re Looking For:

A dependable team member with a strong work ethic who values punctuality and
can commit to a consistent work schedule, including 100% attendance during
our three-to-six-week paid training period.
An effective and confident communicator with strong written and verbal
skills, able to clearly explain complex information and connect with
customers in a professional manner.
A calm and composed professional who can navigate challenging conversations
with empathy and efficiency.
A customer service enthusiast who excels in navigating multiple screens and
applications while guiding customers to the best solution.
A tech-savvy problem solver who’s comfortable learning and adapting to new
tools and technologies.
A focused multitasker who thrives in a structured, high-volume call center
environment.

Requirements

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• Compliance with camera requirements for meetings and training.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Working knowledge of computers and Windows applications.
• A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period.
• An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.
• A calm and composed professional who can navigate challenging conversations with empathy and efficiency.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies.
• A focused multitasker who thrives in a structured, high-volume call center environment.

Nice To Haves

• 1+ years of previous call center experience

Responsibilities

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

Benefits

• Work From Home
• Full Time Employment (40 hours/week)
• Competitive Pay: $14.00 starting on day one
• Night differential: $1.50 per hour for any hours worked between 6pm to 6am EST, Monday through Sunday.
• Weekend Day Differential: $1.00 per hour (Sat and Sun, 6am-6pm EST)
• Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).
• Career Growth: Opportunities to advance your career in a supportive, innovative environment.
• Benefits: Comprehensive benefit options and a great work environment that values your success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED