Remote Customer Service Representative

TEKsystems • Atlanta, GA

4d • $16 - $16 • Remote

About The Position

We are actively hiring Customer Service Representatives to support our growing Durable Medical Equipment (DME) operations. This is a 100% remote opportunity ideal for quick learners who enjoy helping patients, navigating healthcare systems, and handling a high-volume inbound environment.
This role starts as a 4-month contract with strong potential to convert to full-time based on performance. AdaptHealth promotes from within—many leaders began their careers as CSRs.

Requirements

• 1+ year of customer service experience (call center, retail, or restaurant experience accepted)
• Experience working in an office or remote professional environment
• Familiarity with Microsoft Office
• Strong independent decision-making skills
• Ability to manage escalated customer situations calmly and professionally
• Fast learner and quick thinker—this role involves complex DME and insurance processes

Nice To Haves

• Experience in a healthcare-related role
• Experience handling inbound calls
• Experience in nursing homes, CNA roles, or medical settings
• Knowledge of medical terminology
• Previous exposure to Durable Medical Equipment (DME)

Responsibilities

• Answer inbound calls and emails in a timely manner while meeting performance goals
• Document all call interactions per established SOPs
• Respond to inquiries related to medical products, services, retail locations, and general service information
• Process orders, route calls appropriately, and follow up when needed
• Review and verify documentation for accuracy and completeness
• Complete insurance verifications, including eligibility, coverage, co-insurance, and deductibles
• Obtain pre-authorizations and submit physician orders to insurance carriers as required
• Navigate multiple EMR systems to access and enter patient and authorization data
• Track and update authorization expiration dates
• Communicate trends or issues with insurance carriers to Customer Service leadership
• Verify insurance carriers in internal systems and request new carrier setup when necessary
• Contact patients when documentation does not meet payer guidelines and provide next steps or alternative options
• Handle escalated calls professionally and independently

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees