Remote Customer Service Agent

Disabled Veteran Solutions • Hoover, AL

4d • Remote

About The Position

As an Inbound Customer Service Agent, you'll support government-based programs that make a real difference in people's lives. This is a high-trust, high-responsibility role where consistency, attention to detail, and follow-through matter. This position is best suited for candidates who: Enjoy helping others in a structured environment Are dependable, punctual, and committed to long-term success Take ownership of their work and understand the impact of quality service Want to grow within a customer service career path

Requirements

• A quiet, dedicated home workspace free from distractions
• Reliable high-speed internet, ethernet connection
• Windows-based computer (dual monitors preferred) and USB-wired headset
• High school diploma or GED
• Ability to pass a background check
• Strong verbal and written communication skills
• Consistent availability Monday-Friday between 8:00 a.m. - 8:00 p.m. EST

Nice To Haves

• Prior customer service or call center experience
• Comfort working with structured systems and documentation
• Bilingual English/Spanish (highly valued)

Responsibilities

• Handling inbound calls with professionalism, empathy, and confidence
• Providing accurate information, basic troubleshooting, and clear next steps
• Scheduling appointments and submitting support tickets when appropriate
• Documenting each interaction thoroughly and accurately in our systems
• Following up with customers when required to ensure resolution and satisfaction
• Adhering to program guidelines, compliance requirements, and quality standards

Benefits

• Stability: Long-term programs with predictable schedules
• Purpose: Meaningful work supporting Veterans, Military Families, and public service programs
• Accountability: Clear expectations, coaching, and performance standards
• Growth: Opportunities to advance into senior, training, QA, or leadership roles
• Respect: A professional, people-first culture that values reliability and contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED