Remote Customer Service Account Manager

AIL

1d • Remote

About The Position

AO Globe Life has proudly served veterans, labor union members, credit union members, and their families for more than 70 years. Our mission is rooted in service, integrity, and long-term impact. We help families understand coverage options that protect what matters most and support long-term financial stability.
As our organization continues to grow, we are seeking service-driven professionals who want to build meaningful careers while working remotely in a stable, growth-focused environment.
Position Overview
As a Remote Customer Service Account Manager, you will work directly with members who have requested information, guiding them through available coverage options and helping them make informed decisions. This fully remote role offers flexibility, structured training, and the opportunity to grow professionally while delivering excellent service to families nationwide.

Requirements

• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Non-U.S. residents are not eligible at this time
• Strong written and verbal communication skills
• Strong organizational and time-management abilities
• A self-motivated, service-focused mindset
• Problem-solving abilities and attention to detail
• Comfort working independently while collaborating with a remote team
• Coachability and openness to professional development

Nice To Haves

• Customer service or client-facing experience (helpful but not required)

Responsibilities

• Conduct scheduled virtual consultations with members via Zoom
• Help individuals and families understand available coverage options
• Guide clients through the onboarding and enrollment process
• Deliver high-quality customer service to ensure satisfaction and retention
• Provide ongoing account support including updates and client inquiries
• Maintain accurate digital records and documentation
• Ensure compliance with company guidelines and regulatory standards

Benefits

• Fully remote position with location flexibility across the United States
• Flexible scheduling with autonomy over your workday
• Pre-qualified client consultations provided — no cold outreach required
• Comprehensive training and ongoing mentorship
• Union membership through OPEIU Local 277
• Health insurance premium reimbursement and support programs
• Recognition programs and professional development opportunities
• Long-term stability with a well-established organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed