Remote Customer Service Account Manager

AIL

1d•Remote

About The Position

At AO Globe Life, excellence isn’t a slogan—it’s our standard. We proudly support veterans, labor union members, and credit union members across the country, helping families protect their financial futures through dependable service, guidance, and long-term support. This opportunity offers more than a typical remote role. It is a chance to build a flexible, meaningful career while working from home and making a real impact every day. Your Role: Customer Service Account Manager In this role, you will serve as a trusted resource for clients, helping them understand their options and supporting them throughout their experience with our organization.

Requirements

A self-driven mindset with strong organization and time-management skills
The ability to build trust and maintain long-term client relationships
Confidence in guiding conversations and helping clients make informed decisions
Strong written and verbal communication skills
Comfort using Google Drive and digital communication tools
A professional, dependable, and punctual approach to work
Must be legally authorized to work in the United States
Must be physically located within the United States
Open to U.S. residents and citizens only

Responsibilities

Conducting scheduled virtual consultations with clients via Zoom
Helping individuals and families understand available coverage options
Assisting clients through the onboarding and enrollment process
Managing existing client accounts to ensure continued alignment with client needs
Responding to client questions and resolving concerns with professionalism and care
Maintaining accurate documentation and digital records