Remote Bilingual Social Media Agent (Overnight)

Afni, Inc. • Austin, TX

1d • $17 • Remote

About The Position

This position is for wireless customer service, so you will be handling social media based inquiries from people looking for assistance with wireless issues. Upselling may be involved in this position. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

Requirements

• Must be proficient in both English and Spanish language, with strong bilingual communication stills to effectively engage and assist a diverse customer base.
• Spanish and English written communication skills are a must, as you will send most of your time communicating with customers through chat.
• Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
• Available for 12 weeks of paid training, with consistent 8-hour shifts.
• Available to work full time 8-hour shifts, including weekends and holidays.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
• Candidates must live in Texas to be eligible.
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours

Responsibilities

• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
• Processing of orders
• Updating accounts
• Updating records
• Effective multitasking
• Strong attention to detail

Benefits

• Paid personal time off
• Paid sick time
• Health/vision/dental benefits
• 401k with matching contributions
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees