Remote Bilingual Social Media Agent (Overnight)

Afni, Inc.•Austin, TX

4h•Remote

About The Position

This position is for wireless customer service, handling social media based inquiries from people looking for assistance with wireless issues. Upselling may be involved. Afni offers a training program and leadership team that invests in employee success. The company has been in business since 1936, providing stability and a cooperative environment where employees can learn, grow, and advance.

Requirements

Must be proficient in both English and Spanish language, with strong bilingual communication skills to effectively engage and assist a diverse customer base
Spanish and English written communication skills are a must, as you will spend most of your time communicating with customers through chat
Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat
Ability to navigate multiple systems and maintain a positive attitude under pressure
Quick-thinking problem solver
Self-motivated with a strong work ethic and effective time management in a home office setting
Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service
Minimum 1 year in a customer service or sales role
Minimum of 6 months in a call center virtual setting
Available for 12 weeks of paid training, with consistent 8-hour shifts
Available to work full time 8-hour shifts, including weekends and holidays
Must pass a background screening
Be at least 18 years old
Have a GED or High School Diploma
Legally permitted to work in the United States
Candidates must live in Texas to be eligible
Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
25Mbps Download/10Mbps Upload internet speed
Ping Rate – Less than 100 ms
A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
Ability to be on webcam during working hours

Responsibilities

Handle social media based inquiries from people looking for assistance with wireless issues
Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency
Process orders
Update accounts
Update records
Effectively multitask
Communicate with customers through chat in Spanish and English
Build rapport and handle difficult situations professionally over chat
Navigate multiple systems
Sell and upsell products/services